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FAQ

When will my product ship?

Most of our products ship out the same day, or following day depending on your order time.  Most small products are usually in stock and ready to go. Our bumpers require some extra time to complete before they ship.  We know how much your time means to you, and try to get product to your door as quickly as possible. 

How long are backorders?

We try to keep all light bar brackets in stock and on the shelf at all times, but unfortunately sometimes things do happen and we run out.  Typically if an item is backordered, it will be back in stock in about 2 weeks or less.   If you order a bumper and select the powder coating option, please add 1.5 weeks to shipping time.

How will my products ship?

Many of our products are already pre-packaged in boxes that are ready for shipping.  Our powder coated items are shrink wrapped to protect the finish, and nearly all products are packed using kraft paper.  Powder coated bumpers are wrapped with a protective foam, shrink wrapped, then wrapped in cardboard with a final wrap of shrink wrap to protect your investment in shipping.  We use UPS, FedEx and USPS for shipping. 

Do you offer discounts?

We do have coupon codes from time to time.  Be sure to join our mailing list to keep up to date on any specials and discounts that we are running.  

Whats the warranty?

Our products are protected against manufacturer defect for the life of the product.  If the product fails at any time, we will repair or replace said product at our discretion.  If it is found that the product failed due to misuse, warranty will be denied. KD Fabworks is not responsible for any damage resulting in the improper installation or use of our products. Call us, or Email us at Sales@KDfabworks.com for instructions on warranty claims.  1 year warranty on powder coating against defect.

What is your return policy?

You can return an item for any reason within 30 days of purchase.  Contact Returns@KDfabworks.com to request an RMA number.  KD Fabworks will return the request with a RMA number.  No return will be accepted without an RMA number.  Include with your return your order number, along with the approved RMA form.  All goods MUST be returned in new, re-sellable condition.  KD Fabworks will not be responsible for return shipping unless an agreement has been reached.